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    We offer an easy, 30 day return/exchange policy on purchases.

    Simply fill out our Return Merchandise Authorization (RMA) form at the bottom of this page. Once approved, send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund to the original payment method.

    Returned products are NOT resold. Returned products are returned back to the manufacturer in accordance with their return policy and/or donated to a charity of our/their choice.

    Restocking Fees

    • There are no restocking fees with the following exceptions
      • Returns received in worn condition, or outside of original packaging may also be returned to sender, or refunded 75% of the original purchase price, at our discretion.
      • REFUSAL of a shipped and confirmed order, may be liable for up to a 10% restocking fee, and any and all gift wrapping costs incurred, at our discretion.

    Returns

    • If you are returning merchandise for a refund/exchange, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.
    • We do not accept Returns on ANY Personalized item. Due to the sensitive nature of the product we are unable to accept any returns exchanges.
    • If the return is due to our mistake for any reason, we’ll pay for return shipping and provide a return label via email.
    • Understandably, “free” gifts with purchase, may be charged retail price, if all items purchased are “returned” except the “free” gift w/purchase.
    • Marked Closeout/non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item.

    Exchanges

    • If you are exchanging merchandise, you are responsible for the cost of returning it to us.
    • We do not accept Exchanges on ANY Personalized item. Due to the sensitive nature of the product we are unable to accept any returns exchanges.
    • If the return is due to our mistake for any reason, we’ll pay for return shipping and provide a return label via email.
    • Due to the nature of our products  and as is Universal Retail Policy, “Opened” and “Used” products may not be returned.
    • For items that shipped free, our shipping costs to exchange your product will be deducted from your refund.
    • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
    • Returned items must be in new condition and in the original packaging.
    • Marked Closeout/non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item.

    Return Procedure

    IMPORTANT: You MUST fill out our Return Merchandise Authorization form to ensure proper credit for return. Returns without an RMA will be refused and returned to the shipper.

    After you receive your RMA Approval from Ulubulu

    1. We recommend that you ship your package INSURED to ensure safe arrival.
      If ulubulu covers the cost of returning the product a prepaid return label will be emailed to you
    2. If possible, please use the ORIGINAL shipping box and packaging materials to ensure the arrival of your return in NEW condition.
    3. Write your RMA # Clearly on Outside of Box in black marker.
    4. Returns & Exchanges must arrive in NEW, original condition, in their original full packaging.- Thank you!
    5. Packages must be postmarked no later than 30 days from purchase.
    6. Ship it to the address provided in the RMA approval.
    7. Once we receive the returned product(s), they will be inspected and your refund amount will be sent back to your financial institution. Due to variations in each financial institution, it may take 6-8 weeks for your refund to appear on your statement.